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Here are some frequently asked questions. If you do not see your question answered here, please send me an email.
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Do you do custom orders?
How do I care for my items if they get dirty?
How do I find out my order status?
When will I get my order?
How do I contact you?
What type of payment methods do you accept?
Q: Do you do custom orders?
Do you do custom orders?
A:
Yes, I do custom orders. I stay in close contact with you to make sure I am creating what you envisioned. You have control over color choices, design, etc. Some of my past orders were a Christmas stocking hanger, yardstakes, heart garlands, and an antique glass jar lamp with gingerbread shade. You can find more details about custom orders on the "order information" page.
Q: How do I care for my items if they get dirty?
How do I care for my items if they get dirty?
A:
All items are sealed after being painted. I leave them to cure for a couple days before shipping. Please DO NOT immerse any of your painted items in water. It will damage them. You may wipe the items clean with a damp cloth.
Q: How do I find out my order status?
How do I find out my order status?
A:
Please feel free to email me anytime to find out your order status. I send out periodic emails throughout the process to update you as to when your order will ship.
Q: When will I get my order?
When will I get my order?
A:
All items are made to order. Please allow up to 2 weeks to receive your items. Possibly longer if it's a large order. Thanks!
Q: How do I contact you?
How do I contact you?
A:
Click on the "Contact" button in the left menu and you can send me an email from there. I check my email several times per day, so I will get back to you pretty quickly.
Q: What type of payment methods do you accept?
What type of payment methods do you accept?
A:
Cinnamon Stick Crafts accepts credit cards (Visa, Mastercard, Discover, American Express), checks , money orders, and Paypal.
Checks and money orders are to be made payable to Christina Presson.
Credit card transactions will appear as christina@cinnamonstickcrafts.com on your bank statement.
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